Customer Care
As the recognized leader in the utility industry, Twenty First Century Communications has been in business for more than 20 years. We boast the most extensive telecommunications experience in the field and operate on the largest and most robust platform in North America. TFCC is a solid, stable and reliable company, providing critical and versatile communications solutions to the utility industry.
The TFCC difference:
- Our system is continuously self-tested and is in use by clients across the United States 24/7/365. You can be assured that it will be up and running when you need it.
- TFCC has geo-dispersed, redundant call processing and data centers. All facilities are backed up with UPS and generators, and all operations are backed up 100%. So our system will not go down, even if one or more sites are compromised.
- Because we offer a fully hosted solution, you maintain communications in any event – hurricane, blackout, flood or ice storm – even if your facilities may be damaged or lost.
- We provide the largest inbound and outbound telecom platform in North America, so you can be sure we can handle any situation, no matter how major.
Superior Customer Service
The heart of our business philosophy is simply providing our clients with unparalleled customer service and technical support, around the clock, every day of the year. All our clients receive a personal Client Manager as the primary point of contact backed by unlimited access to our 24/7/365 Help Desk. We guarantee immediate, live tech support, any time of day, every day of the year. All service, support and system upgrades are included at no additional cost.
If you would like to receive additional information, please fill out our online contact form.
