News
West Corporation Acquires Twenty First Century Communications
Omaha, Nebraska:Â West Corporation, a leading provider of technology-driven, voice and data solutions, today announced it has acquired Twenty First Century Communications, Inc. ("TFCC"), a provider of automated alerts and notification solutions to the electric utilities industry, government, public safety and corporate markets. Most utilities use a high volume call answering system developed by TFCC to field the heavy incoming call traffic associated with power outages. "Public and private organizations use our automated...
TFCC and iFactor Consulting Announce Partnership
New Utility Communication Alliance Offers Customer Self-Service and Power Outage Communication Choices
Columbus, Ohio: To succeed in today’s fast-paced world, utilities must communicate with their customers in every imaginable way, including landlines, cell phones, pagers, voicemail, text messaging, e-mail and more. Twenty First Century Communications (TFCC), provider of utility communication solutions, and iFactor Consulting, a leading supplier of utility software and consulting services, today announced a strategic alliance offering utilities new ways of using...
New TFCC Tools Help Utilities Interact with Customers
New Utility Solutions Greatly Accelerate Cash Flow and Improve Customer Service
Columbus, Ohio  With the advent of the Smart Grid and other advancements, utilities will need to engage in an unprecedented level of interaction with their customers. Two new automated solutions from Twenty First Century Communications allow utilities to contact and interact with customers in a fraction of the time and cost of traditional methods.
Utilities will be able to accelerate their cash flow with...
Winter Weather Continues to Wreak Havoc on East Coast Utilities
TFCC High Volume Call Answering and Emergency Notification Solution Continue Record-Breaking Usage
Columbus, Ohio: The east coast was hit again this past weekend with what seems like a never-ending rash of bad weather. Today, utility crews up and down the east coast are cleaning up from four inches of rain and wind gusts exceeding 70 mph, resulting in loss of power to hundreds of thousands of customers in Eastern Pennsylvania and New Jersey.
Since January, the east...
Southern Utilities Aid Washington DC Utility with MARS Virtual Call Center
Columbus, Ohio: February’s record-setting snow storm systems knocked out power in widely scattered parts of the east coast. Especially hard hit was the Washington D.C. area.
Knowing that their call center would be overwhelmed with emergency and downed wire calls, Washington D.C. utility Pepco, used the Mutual Assistance Routing System (MARS®) from Twenty First Century Communications to receive power outage call center assistance from another utility.
Pepco asked Florida utility Tampa Electric to help field the large influx...
