About Us
Twenty First Century Communications is a technology company that helps utilities quickly receive and send high volumes of information to the right people, at the right time, using any communication device.
Our utility heritage began 20 years ago with the idea of using automation to help utilities manage the heavy incoming call traffic during power outages. Today, utilities count on TFCC for a wide range of customer communication solutions, from high-volume call answering and proactive customer communications to call center mutual assistance routing systems.
The results? Faster, more efficient communication, improved customer satisfaction, increased operational efficiency, fewer inbound calls and lower costs.
Experience
We are second to none in delivering highly complex solutions that feed critical data into your OMS, CIS & workforce management systems. Backed by the largest and most reliable telecommunications network in North America, TFCC’s utility communication solutions play a central role in hundreds of organizations across the country including:Â
- 9 of the top 10 largest U.S utilities
- 17 of the top 20 largest U.S utilities
- 91 million hosted customer records
- 54 million customer calls handled each year
- 70% of U.S households covered by our HVCA system
Customer Service
TFCC has the highest customer retention rate in the industry thanks to our commitment to superior customer services. Our philosophy is simply to provide the best service and support in the industry, 24/7/365. Each client is partnered with a Client Manager who, supported by our live 24/7/365 Help Desk, serves as the single point of contact and notification expert. Clients also have unlimited access to our online Resource Center and Online Help service, a searchable database of user-friendly technical information. If needed, refresher training is also offered via webcast any time at no cost.
West Corporation
On February 2011, TFCC was acquired by West Corporation, a leading provider of technology-driven, voice and data solutions. West and TFCC have been partners for over 15 years, and going forward, intend to integrate TFCC’s utility expertise with West’s leading-edge technology platform components to expand TFCC’s scale, speed to market and overall solution offerings.  Read the full story
